Position               : Training Manager - Singapore

Reporting to       : General Manager

The Role:

To develop and deliver the training content to the Restaurant Operations team. Drive brand values and philosophy through all training and development activities. 4Fingers seeks to train our employees on culture and principles first followed by menu knowledge and then cap this with operations training.

Core Competencies:

• Communication skills
• Problem solving skills
• Presentation Skills
• Project Management
• Coaching and Mentoring

Job Responsibilities:

• Safeguard, manage and uphold all 4Fingers SOPs, recipes and best practices to ensure best in class and current
• Conduct regular training needs analysis to identify skills or knowledge gaps in operations and service
• Conduct regular training sessions for all Front-Of-House & Back-Of-House staffs
• Design, develop and deliver training programs (outsourced and/or in-house) including training procedure manuals, SOPs, and guides and course materials such as handouts and visual materials
• Ensure all training records, materials and documentation are updated for review and assessment by the management
• Maintain updated curriculum database and training records for all restaurant employees
• Establish and maintain relationships with external training vendors
• Market available training to employees and provide necessary information about sessions
• Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
• Use known education principles and stay up-to-date on new training methods and techniques
• Collaborate with various departments to achieve common goals
• Track and report on compliance training requirements and update stakeholders on a monthly basis
• Coordinate training and follow-up for all new menu item launches
• Coordinate with HR for employee on-boarding, including review and development of our on-boarding procedures and materials
• Custodian and Value Champion on delivering the “C” in our “ARICEQ Core Values – Customer Service Excellence

KPIs:

• Speed of service
• Ops Audit Score
• Net Promoter Score
• Competency of the operations team

Job Requirements:

• Preferably a Diploma holder in F&B/Hospitality or Training
• Relevant National Training Competency Standard Certification or ACTA certification
• At least 5 years’ experience in a training position (preferably in F&B) and/ or 5 years of Restaurant Management experience
• Strong verbal and written communication skills
• Possess good interpersonal skills and a strong team player
• Strong presentation skills
• Confidence in delivering training
• Attention to detail and organized