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Operations Manager - Singapore
Singapore 307684

Position               : Operations Manager - Singapore

Reporting to        : General Manager

 

Job Purpose

The Operations Manager position is a crucial function to ensure operational efficiency and profitability of all restaurants in Singapore.


Job Responsibilities:

  • Full P&L responsibility for the restaurant operations
  • Driving operations excellence through various initiatives to improve operations standards, productivity and efficiency
  • Ensuring consistently high standards of hygiene and cleanliness and food safety
  • Driving service excellence through various initiatives
  • Overall management of the Delivery function
  • Utilizing technology to improve operational efficiency and profitabiliy
  • Review, update and formulate Operations SOPs and recipe SOPs
  • Assisting with the sourcing and analysis of potential new locations
  • Successful launching of new menu items
  • Any ad hoc projects as assigned

 

KPIs:

  • Improvements in EBITDA through initiatives to improve top-line sales and to reduce costs
  • Consistently high operational standards as measured through internal and external Ops Audits
  • Smooth Delivery operations and continuous initiatives to improve delivery margins
  • Improved levels of customer satisfaction, as measured through Net Promotor Scores
  • Consistently good Net Promotor Scores

 

Job Requirements include:

  • Preferably a degree or diploma holder in Hospitality, however it is not a necessity
  • At least 5 years’ experience in an Operations Manager/Area Manager position
  • The ability to think laterally/outside the box
  • Strong written and verbal communication skills
  • Strong planning and organisational skills
  • Proven ability in managing profitable businesses
  • Proven ability in building strong teams
  • Proven ability of having an ‘Attention to Detail” mind-set
  • Stable work history to date, i.e., have a record of staying with previous employers for significant periods of time.

 

Reporting:

  • This position reports to the General Manager
  • This position will have Area Managers and Trainer/s reporting to him/her

 

 

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